The Moon and Sun
Guarantee safe & secure checkout
No returns or exchanges
High Value Products & Shipments
Please note: Any order over $200.00 will require a "Signature" to be delivered.
We will try to email before or after shipment to let you know.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information
If a package is returned to Beloved Art Shop due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Beloved Art Shop is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages (Delivered Orders)
Beloved Art Shop is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Beloved Art Shop will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged Product & Incorrect orders
Beloved Art Shop is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by email within 5 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock (Back-orders)
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Returns & exchanges
Beloved Art Shop stands behind the products we sell. If there is any discrepancy with your order please contact us via email the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at contact us.
If a restocking fee applies to returned items, the amount of the fee is 30% of the original item(s) total amount. (Shipping cost - Non-refundable)
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.